AGL – VIRTUAL ASSISTANT
CONTENT STRATEGIST + CONVERSATIONAL DESIGNER (2020-2021).
In 2020, I rejoined the UX team at Australia’s largest electricity and utility provider, AGL, to create a comprehensive, 35-page style guide for the uplift of their authenticated virtual assistant (VA).
Soon afterwards, I joined the company in a full-time capacity as Conversational Designer, responsible for creating brand new content for the VA, training the natural language processing AI, analysing customer transcripts, and working closely with teams across product, design, development and analytics to continually refine a chatbot servicing hundreds of thousands of customers every month.
Say hi to the VA at agl.com.au, or get in touch to see more of my work on this project.
All images courtesy of AGL.